Política de reembolso

Please note Marie Livet does not offer refunds due to the nature of what the atelier sells.

Exchanges are happily provided for the purchase price less shipping costs and are only available if requested within 7 days of receiving the product.

All exchanges must be unworn, unused and in original condition and packaging.

Please email your exchange request to marie@marielivet.com with your order information and a quick note of the reason for exchange and you will receive an exchange number and simple instructions on how to submit the exchange. 

Exchanges must be postmarked within 7 days of the date your item was delivered and shipping must be paid for by the customer.

Your exchange will be credited, less any shipping costs, within 5 business days of receipt. You will be emailed a confirmation at that time with details on the exchange and processing time for the replacement piece. 

Clients are responsible for parcel exchange shipping charges. Marie Livet is not responsible for any exchange packages not received.

Please also note that Marie Livet does not accept liability for shipping loss or carrier damage of exchanged goods.

Marie Livet reserves the right to refuse exchanges that are not in original unused condition or do not meet the exchange requirements as detailed above.

Marie Livet cannot refund international duties and taxes and this is the sole responsibility of the buyer. Please check with your country's policies for duties and taxes that may be due at the time of delivery. For more information on reclaiming international duties and taxes, please contact your local customs bureau.