FAQ
Frequently Asked Questions
How does a commission work?
Every commission begins with a private consultation about your occasion, your palette and the story you would like the piece to tell. Marie then develops a design concept, materials are selected and color-matched, and every petal and leaf is cut, shaped and assembled by hand in the studio before your finished piece is shipped to you, wherever you are in the world.
How long does a commission take?
Commissions take on average 8 to 12 weeks, depending on the style. More complicated designs need additional time, so we recommend beginning your commission as early as possible.
How do I begin a commission?
Please complete the Commission Enquiry form on our Commissions page (marielivet.com/pages/commissions) with your event date, location and any inspiration you would like to share, or write directly to marie@marielivet.com.
Do you create pieces beyond bridal bouquets?
Yes. Alongside heirloom bouquets, the studio creates floral jewelry, silk scarves and pocket squares, headpieces, sashes, boutonnieres, display stems, art prints and home décor, and accepts commissions for floral pieces of many kinds.
What is the lead time for a piece in the shop?
Every piece is different, so each one lists its own lead time on its product page. Unless otherwise specified in the listing, ready-to-ship items ship in 3 to 5 business days.
Do you ship internationally?
Yes. The studio ships worldwide. Shipping is complimentary on all orders within the US. Orders shipped outside the United States are subject to additional shipping charges based on the destination country's taxes, tariffs and duties; these are the sole responsibility of the buyer and cannot be refunded by Marie Livet. Please check your country's policies for duties and taxes that may be due at delivery.
What is your returns and exchanges policy?
Due to the nature of what the atelier creates, Marie Livet does not offer refunds. Exchanges are provided for the purchase price less shipping costs when requested within 7 days of receiving your piece. Items must be unworn, unused and in original condition and packaging, and exchanges must be postmarked within 7 days of delivery, with shipping paid by the customer. To request an exchange, email marie@marielivet.com with your order information and a short note on the reason; you will receive an exchange number and instructions. Your exchange will be credited, less any shipping costs, within 5 business days of receipt. International duties and taxes cannot be refunded.
How do I care for my piece?
Keep it out of direct sunlight and away from moisture. Display and store floral pieces upright, ideally in a vase, so their shape is preserved for years to come.
How are the flowers made?
Petals are cut and pressed using antique Victorian-era tools. These rare millinery tools were once used to craft couture silk flowers and survive today in very few hands; Marie has collected and restored them so their artistry lives on, which is why every piece cannot be replicated by modern methods. The studio works in silk and silk velvet, pearls, Swarovski crystal, gold and silver leaf, sterling silver, cast bronze and precious gemstones, combining restored antique millinery tools with techniques developed in the studio over many years.
What does it mean when a piece is marked Sold?
Pieces marked Sold are one of a kind and now live in private collections, so they will not be remade exactly. Each can serve as the inspiration for a new design created for you; simply begin a commission and mention the piece you love.
Do you offer gift cards?
Yes. Marie Livet gift cards are available in the shop and make a thoughtful gift for any occasion.
How can I contact the studio?
Please email marie@marielivet.com or use the form on our Contact page. Every message is answered within one business day.